Contact us My Superloans

At Superloans, we value your voice and are eager to hear about your experiences with our services and staff. Whether it’s praise or a concern, your feedback is essential in helping us continually improve our offerings.

Your Feedback Matters

Reach Out and Connect: We’re Listening

Complaint Resolution: Taking Your Concerns Seriously

  • Commitment to Problem Solving: Our managers are dedicated to resolving your issues promptly and satisfactorily.
  • Dispute Resolution: If you have a complaint, please email complaints@superloans.co.nz to discuss your concern with the regional manager. This ensures a direct and thorough investigation.

Further Assistance with Complaints

  • External Resolution Service: The Financial Dispute Resolution Service (FDRS) can assist if your complaint isn't resolved satisfactorily.
  • Contact FDRS for Support: You can contact the FDRS at 0508 337 337 for guidance and resolution.
  • How to Lodge a Complaint with FDRS: Our team can guide you through making a formal complaint with the FDRS, ensuring your concerns are addressed effectively.
  • Commerce Commission: Can assist you with a complaint at 0800 943 600 or contact@comcom.govt.nz

Regulated and Committed to Excellence

Registered Financial Service Provider: Superloans is a proud financial service provider registered with the New Zealand Government (FSP94021), reflecting our commitment to high standards and regulatory compliance