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We get a lot of questions!

Got a question? We've put together a list of questions that come up a lot which might be helpful. If you have a question that isn't covered here, then please contact us.

 

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Common FAQs

Do you qualify?

Do you earn at least $300 per week after tax? From salary, wages or benefit (can be combined)

Is your income (salary, wages or benefit) direct credited into your account?

Do you have internet banking (if you don't it only takes 5 minutes to organise simply phone your bank or call into your nearest branch)?

Have you got photo ID — your driver’s licence, passport, an 18+ card with a birth certificate, or firearms licence?

If employed, have you been with your employer for more than 90 days?

Can you give us proof of address — From your bank or a government department. Eg. WINZ, HOUSING NZ, LTNZ?

Can you supply a phone number for yourself and alternative phone numbers for people not living with you — a partner, family members, or friends?

How old do I need to be?

18 years and older.

Can I apply if I live outside the Wellington or Hawkes Bay area?

No, sorry you need to be a Wellington or Hawkes Bay resident.

Are there any hidden fees?

No, all the fees are clearly described in the loan document. We will discuss with you all the fees associated with your loan as well as the interest applicable, during the application process.  See our Costs for all fees.

What if I have bad credit?

We evaluate your circumstances and look at your ability to pay back the amount you would like to borrow, credit history is one thing but we take into account your current situation. Also, when you complete paying off your loan with us we will supply positive credit reporting, so a loan with us could help improve your overall credit rating. We allow you to build a credit history with us with our Super Score programme which can allow you to borrow more with us in future at a lower interest rate.

Do I need to fill out a new form and bring ID each time I get a new loan?

No. When you get your first loan with us, your details are stored in our database.

If I didn't repay my last loan, can I come back for another one?

Yes, you can.

I'm self-employed. Can I get an express loan or a pawn loan?

It depends if you are subcontracting to a firm and receive regular, recurring payments and meet our other criteria, then yes. However, if you cannot meet those criteria, a Pawn Loan is always an option.

I’m on a benefit. Can I get an express loan or a pawn loan?

As long as you receive a minimum of $300 per week and meet the other criteria, we can do loans for people on the following benefits:

  • Orphan's Benefit
  • Sole Parent Support
  • Supported Living Payment
  • Unsupported Child's Benefit
  • Working for Families
  • NZ Superannuation

I can't afford the repayment, what can I do?

Contact us as soon as possible and depending on your situation we will do whatever we can to assist you.

What happens if I miss a payment?

On the first dishonoured payment, we'll send you a text message alerting you to a missed payment. If you contact us immediately and make a manual payment, you'll not incur any default fees.

If you don't reply to the text message, we'll continue to try to contact you by text message, phone, and email.

  • Day 1 – 2: Send you a text message alerting you to a missed payment asking you to contact us.
  • Day 3 – 4: Also attempt to contact you by phone and email.
  • Day 5: Will extend your loan agreement for an additional pay period.

If we extend your loan term, you'll need to pay the interest for the additional pay period/s. And see our Costs for the dishonoured payment fee.

Free Loan FAQs

How much can I borrow?

You can borrow from $100-$500. The amount is based on your income. Check our calculator to see how much cash you could walk out with.

Do you do credit checks?

We assess your application using our own Responsible Lending Guidelines, a credit check is part of that process however we review your current circumstances while assessing your loan application.

Can I repay my Free Loan early?

You sure can.

What happens if I miss a payment?

On the first dishonoured payment, we'll send you a text message alerting you to a missed payment. If you contact us immediately and make a manual payment, you'll not incur any default fees.

If you don't reply to the text message, we'll continue to try to contact you by text message, phone, and email.

  • Day 1 – 2: Send you a text message alerting you to a missed payment asking you to contact us.
  • Day 3 – 4: Also attempt to contact you by phone and email.
  • Day 5: Will extend your loan agreement for an additional pay period.

If we extend your loan term, you'll need to pay the interest for the additional pay period/s. And see our Costs for the dishonoured payment fee.

What happens if I stop payment of my free loan?

Our staff will attempt to contact you to discuss your situation and try to assist you in any way possible.

  • Week 1: Attempt to contact you by email, phone, and text.
  • Week 2: Attempt to contact you through your alternative contacts and work (if applicable).
  • Week 3: Field officer visit - sent to your home or place of work.
  • Week 4 onwards: Continue to attempt contact until the loan reaches 'under collection' status. This occurs when the interest and fees are equal to the original loan value. Once the loan is placed under collection, the debt is listed with a external debt collection agency.

Express Loan FAQs

How much can I borrow?

A new customer can borrow up to $2,000. Existing customers can borrow up to $10,000, depending on their Super Score.

How do I repay the loan?

The repayments are made by direct debit, in-line with your payday.

Can I have more than one Express Loan at a time?

No, you can't. But you're welcome to take out a Pawn Loan while you have
an Express Loan

Can I top up my Express Loan?

Yes, you can. But only after you've repaid half or more of your scheduled loan repayments.

Can I repay my Express Loan early?

Yes, there's no penalty or fees. You only pay interest up to that date.

Can my partner apply for an Express Loan as well?

As long as they meet our criteria and your incomes go into separate accounts then yes, they can.

I’ve paid back my Express Loan. Can I get another one?

Yes, you can and since we have your profile in our systems it’s even easier.

What happens if I stop paying off my Express Loan?

If a loan account has had three consecutive missed loan payments, the account is frozen and sent to collections to recover the debt, our collections team will:

  • Week 1: Attempt to contact you via email, phone and text.
  • Week 2: Attempt to contact you via your alternative contacts and work (if applicable).
  • Week 3: Field officer visit - sent to your home or place of work.
  • Week 4: If no contact has been made, or a payment plan is in place, we engage Baycorp to collect the debt for us.
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Pawn Loans FAQs

What can I bring in for a pawn loan?

We accept all sorts of stuff. Please see Items we accept.

What if I have bad credit?

No worries! We're loaning against your goods, so you could have the worst credit ever and we’ll still help you out.

What's the maximum I can borrow?

That depends on what you bring in. The more expensive an item, the better the loan we can do.

Can I have more than one Pawn Loan?

Sure can.

Can I pay my Pawn Loan off?

You’re welcome to come in and put part payments towards the interest. However, the amount you first took out (the principal) must be paid off in one go.

When I've repaid my Pawn Loan, can I come back for another Pawn Loan?

Yes, you can. And if you bring back the same item, the loan will just take a few minutes.

Will my item be sold if I don’t repay my loan?

Yes, but this is a last resort. We'll contact you three times over a 3-month period. If we don't hear back from you, we’ll auction the item to recover our costs.

Are my goods safe while held in your branches?

Definitely. Each branch is fully alarmed and monitored. Your goods are safe here.

Will my item be used while in your branch?

Definitely not! We have a strict company policy that any item brought into our branch is not used while on loan.

Can I bring in more than one item?

You sure can.

What can I do to make the loan process faster?

To make your loan process faster bring any of the following things along with you:

  • Valuation documents.
  • Receipts for the goods your pawning.
  • Insurance documents.

I want to Pawn my car, what do I need to know?

Your vehicle must have no finance owing on it. And it must be:

  • in your name,
  • 12 years old or less (classics excluded),
  • insured, and
  • registered and warranted.