Get a free loan My Superloans

We get a lot of questions!

Got a question? We've put together a list of questions that come up a lot which might be helpful. If you have a question that isn't covered here, then please contact us.

 

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Common FAQs

How old do I need to be?

You must be 18 or over to obtain an Express or Pawn Loan

Can I apply if I live outside the Wellington or Hawkes Bay area?

No sorry. At the moment, we can only process loans for customers in the Wellington and Hawkes Bay regions. 

Do I need to bring ID each time I get a loan?

No, you don't. Once you've been approved as a Superloans customer and taken your first loan, all of your details are stored in our system. 

Do you loan to beneficiaries?

We sure do. Everyone is treated the same at Superloans.

How much can I borrow?

The amount you can borrow depends on a number of factors. However, most new customers take advantage of our Free Loan up to $500. Check our Calculator to see how much cash you could walk out with.

I've paid back my loan. Can I get another one?

You sure can, and since you're an existing customer, your details are retained in our system, making the process even easier. Just pop into a branch to get your next loan sorted.

I'm self-employed. Can I get a loan?

A Pawn Loan is perfect if you are self-employed. However, you may be approved for an Express Loan if you get a regular income, and meet the other criteria. Apply for a Free Loan to see if you qualify.

Can I have more than one loan at a time?

It is possible to have a maximum of two Express Loans active at the same time, provided you meet our loan criteria. There is no limit on Pawn Loans, if you have an Express Loan and you need some extra cash, you are welcome to get a Pawn Loan as well.

Free Loan FAQs

How much can I borrow?

For your first, free loan, you can borrow up to $500.

The amount you can borrow will be dependent on your income. Check our calculator to see how much cash you could walk out with.

If you need more than $500, you will need to apply for an Express Loan (Express Loans over $500 do not qualify for the first loan free offer), or you could pawn an item of high value. 

Do you do credit checks?

A credit check is part of our application process, combined with other checks we complete using our own Responsible Lending Guidelines. However, we also take into account your current circumstances, not just your credit rating. Check out our Bad Credit loan page if you're concerned about your credit rating. 

Can I repay my Free Loan early?

You sure can, and you won't be charged any penalty or fees for doing that. We encourage our customers to pay back their loans as fast as they can!

What happens if I miss a payment?

On the first dishonoured payment, we'll send you a text message and messenger chat alerting you to a missed payment. If you contact us immediately and make a manual payment, you won't incur any default fees.

If you don't reply to the text message or chat, we'll continue to try to contact you by text message, chat, phone, and email.

  • Day 1 – 2: Send you a text message and chat alerting you to a missed payment asking you to contact us.
  • Day 3 – 4: Also attempt to contact you by phone and email.
  • Day 5: We'll extend your loan agreement for an additional pay period.

If we extend your loan term, you'll need to pay the interest for the additional pay period/s. Have a look at our Costs page to understand the fees, interest and charges for an extension and the dishonoured payment fee.

What happens if I stop payment of my free loan?

Our staff will attempt to contact you to discuss your situation and try to assist you in any way possible.

  • Week 1: Attempt to contact you by email, phone, text and messenger chat.
  • Week 2: Attempt to contact you through your alternative contacts and work (if applicable).
  • Week 3: Field officer visit - sent to your home or place of work.
  • Week 4 onwards: Continue to attempt contact until the loan reaches 'under collection' status. This occurs when the interest and fees are equal to the original loan value. Once the loan is placed under collection, the debt is listed with an external debt collection agency.

Express Loan FAQs

Do I qualify?

If you can answer yes to all of these questions, then chances are you qualify.

  • Do you earn at least $400 per week after tax? From salary, wages or benefit (can be combined)
  • Is your income (salary, wages or benefit) direct credited into your account?
  • Do you have internet banking (if you don't it only takes 5 minutes to organise simply phone your bank or call into your nearest branch)?
  • Have you got a photo ID — your driver’s licence, passport, an 18+ card with a birth certificate, or firearms licence?
  • If employed, have you been with your employer for more than 30 days?
  • Can you give us proof of address — From your bank or a government department. Eg. WINZ, Housing NZ, LTNZ?
  • Can you supply a phone number for yourself and alternative phone numbers for people not living with you — a partner, family members, or friends?

Can I get a loan if I have bad credit?

If you have had issues with your credit in the past, you may still be approved for a loan. We look at your current ability to repay a loan, not what happened in the past.

Do you do a credit check?

Yes. As part of our responsible lending policy, we check the credit history on all new applications. However, we won't decline your application just because of a poor credit score. We discuss any defaults or collections with you first and make our decision based on our discussion not just your score.

Does the loan have any hidden fees?

We make our fees and rates as transparent as possible. When you take a loan with us, all fees are clearly described in the loan document, and we'll discuss these with you when you're going through the application process. If you'd like more information on our fees, check out our costs page.

How do I repay the loan?

All loan repayments are made by direct debit from your bank account, aligned with your payday. We will work through this with you during the application process.

Can I top up my loan?

You sure can. The My Superloans App tells you when a top-up is available and how much you can walk out with if approved.

Can I repay my Express Loan early?

We encourage our customers to repay their loans early, so you definitely can. There is just a $19 early repayment fee and you only pay the interest up to the date of the repayment.

Can my partner apply for an Express Loan as well?

Your partner would also need to meet our criteria, but as long as they do, they're welcome to apply.

Which benefits do you accept as income?

We can do loans for people on the following benefits:

  • Orphan's Benefit
  • Sole Parent Support
  • Supported Living Payment
  • Unsupported Child's Benefit
  • Working for Families
  • NZ Superannuation

I can't afford the repayment, what can I do?

If you think you're unable to make your repayment, you need to get in touch with us as soon as possible. We have different options to help you, depending on your situation.

What happens if I miss a payment?

Once we've received notification that your payment is dishonoured, we'll attempt to contact you over the following two days. If by the third day we have been unable to reach you or the payment has not been rectified you will be charged a default fee.

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Pawn Loans FAQs

What can I bring in for a pawn loan?

We accept all sorts of things. Check out the most common items here.

What if I have bad credit?

No worries! Since a pawn loan is made against an item of value that you own that we hold until repayment, we aren't concerned with your credit rating.

What's the maximum I can borrow?

It all depends on the condition, age and resale value of the item you're bringing in to pawn.

Can I have more than one Pawn Loan?

There's no limit to the number of pawn loans you can have at any one time.

Can I pay my Pawn Loan off?

You can, but you can only put a part payment towards the fees portion of the loan, the principal amount needs to be paid in a lump sum.

When I've repaid my Pawn Loan, can I come back for another Pawn Loan?

Absolutely. You can bring an item in for a pawn loan at any time. If you bring back an item you've pawned previously, the loan will only take a few minutes.

Will my item be sold if I don’t repay my loan?

Yes, but this is the last resort. We'll contact you three times over a 3-month period and if we don't hear back from you we’ll auction the item to recover our costs.

Are my goods safe while held in your branches?

Absolutely. We take good care of your items, and we take security seriously. Your goods are safe here.

Can I bring in more than one item?

Absolutely. That's a good option as it gives you and us more flexibility over loan amounts as one item may be a higher value than the others, or, we can do multiple loans for you at once.

What happens if I can't pay to redeem my item but still want to get it back?

No problem. You can extend the contract for a month by paying the fee for that month. Simply jump on the My Superloans app, and follow the instructions or come into the store and one of our staff will help you out.

I want to Pawn my car, what do I need to know?

Most importantly, your vehicle must have no finance owing on it. 

It also must be:

  • in your name,
  • 12 years old or less (classics excluded),
  • insured, and
  • registered and warranted.

What can I do to make the loan process faster?

To help speed up the process. If you have any of the items below bring them along with you:

  • ­Valuation documents.
  • Receipts for the item/s.
  • Insurance documents.

Refer Rewards FAQs

How does Refer Rewards work?

Simply refer your friends and family to us, and if we approve their loan, It's a win-win, they get with a free loan with no interest or hidden fees, and you receive a cash reward. It's that easy

What's the catch?

There are no catches, but so everyone is on the same page there are some terms and conditions.

How much do I receive?

You will receive $50 cash if the person you referred is approved for an Express Loan and $20 if they do a Pawn Loan.

How is the reward paid?

We will hand you cash over the counter.

When is the reward paid?

It depends on the person you are referring and their credit history. If their history isn't the best, you will need to wait until they have paid their first loan off to receive the cash. If their history is ok, we can give you the cash on the spot, after they have been approved for their loan.

What happens if the person I referred doesn't pay back the loan?

For rewards that were going to be paid at the completion of the loan, you will forfeit the reward and possibly be excluded from the Refer Rewards scheme.

What happens if their loan is not approved?

We only give Refer Rewards cash when the referred person is approved for and takes a loan. If you referred someone and they did not get approved, then you're not eligible for Refer Rewards cash, sorry.

Which loan does this apply to?

Refer Rewards applies to all loan types, the Free Loan, Express Loans and Pawn Loans.

Is there a minimum loan amount for the Refer Reward?

Yes, the minimum loan amount for a Pawn Loan is $100 and $200 for the Express Loan.

Hardship FAQs

What supporting documents do I need to provide?

Depending on your situation you may need to provide one or more of the following:

  • ­Email from your employer
  • Email from a budget advisor
  • Employment termination notice
  • Redundancy letter from employer
  • Medical certificate
  • Medical report
  • Letter from ACC
  • Letter from WINZ
  • Email a screenshot from your My MSD
  • Parenting agreement or support payments

How long will it take to decide on my application?

We guarantee you will receive an answer within 24 hours of us receiving the application and any supporting documentation.

How long am I able to receive assistance for?

This will be really dependent on your current situation and the assistance we offer. We will discuss this with you in more detail during the application process.

What does it cost?

There is no charge for considering the application however if the application is accepted and the contract is changed, there may be a fee for that. See all our Costs here.

Can I apply in store?

Absolutely, but you'll need to remember to bring any documents supporting your application with you.

What happens if my application for hardship assistance is declined or I'm not happy with the outcome?

Once your application has been assessed, we’ll advise you of the outcome. If your application has been declined, we’ll also provide the reason. If you don’t agree with our decision, you can contact Financial Dispute Resolution Service.

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Super Deals Pawn Shop FAQs

Where do the Superdeals come from?

We take in second-hand goods as security for our Pawn Loans. Over 80% of our Pawn Loans are repaid, and the items are redeemed. However, if the loan is not repaid, the unredeemed item is sold by auction to recover our costs.

Are the Superdeals in good condition?

All our listed items are in good, working condition unless stated otherwise in the auction.

Do you offer a warranty on Superdeals?

Superdeals are covered by a 48-hour replacement/refund policy. When you take delivery of the item, please test it thoroughly. If the item has a fault, please contact us immediately, and we will organise a replacement, or if we can't supply a replacement, we will refund your purchase upon return of the item.

Can I purchase Superdeals without going through the auction process?

No sorry. All of our unredeemed pawn items must be sold by public auction.

Can you do a buy now on Superdeals?

No sorry. Every item must go through the full auction process.

Superscore FAQs

How does it work?

Each time you make an Express loan payment or redeem or extend a Pawn Loan, you earn points. Over time, as your Superscore increases, you are given access to larger loans, lower interest rates, and we improve your credit score outside of Superloans with comprehensive credit reporting.

What are the points worth?

Each point is worth $1 Eg. If you have 1000 Superscore points your potential credit limit = $1000

How do I keep track of my Superscore points?

Log in to the My Superloans app to keep track of your points, credit limit and when your interest rate is due to reduce again.

How does Superscore repair my credit score?

We provide comprehensive credit reporting to Centrix, showing that you’re making repayments and proving you’re meeting our credit terms. Over time this improves your credit score.

How many points do I receive?

The points you receive for an each Express Loan payment depends on the size of your loan and your pay frequency. The points you receive for a Pawn Loan are per redemption or extension. 

What happens if I miss an Express Loan payment or don’t redeem a Pawn Loan?

As you would expect, if you miss a payment on your Express Loan, or don’t redeem your Pawn Loan you'll lose points.