It might take time
But don’t worry, if you don’t hear anything straight away. We store all pawned items for four months before being on-sold. Police routinely check our loan database so if we have pawned a stolen item there is a good chance it will be identified within that timeframe.
If the Police notify us of any stolen items, they provide us with a hold notice, and we provide them with the customer file of the person who brought it in for them to investigate.
Please note - If you are informed we have an item stolen from you in one of our stores, the Police need to collect it and return it to you. You cannot come into the store and collect it yourself.
Record your serial numbers
Recording the serial numbers of your belongings is one of the most effective ways to be reunited with your property if it is stolen from you.
There are some easy ways for you keep track of your serial numbers in the event of theft. For example:
- take photos of the serial numbers and identifying features of your property using a smart phone
- save the details of the serial number, make and model of your property onto a cloud storage site, so you can recall it any time you need it.