Contact us My Superloans

Contact Us

Customer Service Team

All calls made to our branches are directed to our call centre team, who will assist with any questions or information to help you get started with us.

  • Mon-Fri: 9 AM - 5 PM
  • Sat: 9 AM - 2 PM
  • Sun: Closed
  • Anytime: Our bot, Buck, is here 24/7

Existing Customers

For security purposes, loan details are not provided via phone or messenger. My Superloans is your go-to for all loan management needs.

  • Loan Balances & Remaining Payments
  • Loan Expiry & Renew Dates
  • Downloadable Statements
  • Make secure payments

You can log into My Superloans Here

Chat with Buck 

Buck is our Always-On Assistant bot who has an extensive knowledge base.

  • Instant Answers: Get immediate responses to FAQ's 24/7
  • Troubleshooting: Buck is equipped to resolve common issues.
  • Service Information: Learn about how to get started, service options, and more.

You can begin a conversation with Buck Here

Select your Branch

Wellington

27 Webb Street, Te Aro, Wellington

04 801 6452

Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 2pm
Sunday - Closed

Contact Us

Porirua

3 Lyttelton Avenue, Porirua

porirua@superloans.co.nz

04 237 0169

Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 2pm
Sunday - Closed

Contact Us

Lower Hutt
Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 2pm
Sunday - Closed

Contact Us

Napier

39 Carlyle Street, Napier

06 833 6570

Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 3pm
Sunday - Closed

Contact Us

Hastings

630 Heretaunga Street West, Hastings

06 870 3986

Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 3pm
Sunday - Closed

Contact Us

Credit Team
Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 2pm
Sunday - Closed

Contact Us

Contact Superloans - We're Here to Assist

At Superloans, we recognise the importance of swift and accurate responses to your financial inquiries. To streamline communication, we've embraced Messenger as our primary channel, ensuring that your questions are answered promptly and your documents are transmitted securely.

Let's Begin the Conversation

Your financial health is our utmost concern. We're dedicated to offering the necessary support promptly and securely. With Messenger, communication is straightforward and efficient. Contact us now to explore how we can support your financial objectives.