Contact us My Superloans

Got questions and need answers straight away? Check out our FAQ's for answers to the most common questions we receive.

Questions about your current loan? Check the My Superloans App for the everything you need to know.

If you can't find what you're looking for in FAQs or the App, you can message your local branch below and they will get back to you as soon as they can.

Contact your local branch

Wellington
Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 2pm
Sunday - Closed

Meet the Team

Contact Us

Porirua
Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 2pm
Sunday - Closed

Meet the Team

Contact Us

Lower Hutt
Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 2pm
Sunday - Closed

Meet the Team

Contact Us

Napier
Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 3pm
Sunday - Closed

Meet the Team

Contact Us

Hastings

630 Heretaunga Street West
Hastings

hastings@superloans.co.nz

06 870 3986

SuperloansHastings

Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 3pm
Sunday - Closed

Meet the Team

Contact Us

Credit Team
Business hours

Monday to Friday - 9am to 5pm
Saturday - 9am to 2pm
Sunday - Closed

Meet the Team

Contact Us

Report Stolen Goods

We work with the NZ Police

Superloans works closely with the NZ Police to try to stop stolen goods from being pawned in our stores.

What you need to do

If you have been a victim of a burglary, please don’t try to contact the stores directly. We have a stolen goods register which alerts all of our stores when new items are added.

Get the details to us as soon as you can. If an item is presented to pawn that our staff recognise from our stolen goods register, they will contact the Police immediately, and most times the person presenting it will be apprehended in-store.

Report your stolen goods here stolen-goods@superloans.co.nz

Please include the following:

  • ­A detailed description of each item
  • Serial numbers if applicable
  • Photos of the items
  • The Police report number
  • Whether you're based in the Wellington or Hawke's Bay region 

It might take time

But don’t worry, if you don’t hear anything straight away. We store all pawned items for four months before being on-sold. Police routinely check our loan database so if we have pawned a stolen item there is a good chance it will be identified within that timeframe.

If the Police notify us of any stolen items, they provide us with a hold notice, and we provide them with the customer file of the person who brought it in for them to investigate.

Please note - If you are informed we have an item stolen from you in one of our stores, the Police need  to collect it and return it to you. You cannot come into the store and collect it yourself. 

Record your serial numbers

Recording the serial numbers of your belongings is one of the most effective ways to be reunited with your property if it is stolen from you.

There are some easy ways for you keep track of your serial numbers in the event of theft. For example:

  • take photos of the serial numbers and identifying features of your property using a smart phone
  • save the details of the serial number, make and model of your property onto a cloud storage site, so you can recall it any time you need it.