Get your first loan free!

No sorry. At the moment, we can only process loans for customers in the Wellington, Kapiti, Wairarapa, Napier, Hastings, Wairoa, and Central Hawkes Bay regions. 

We sure do. Everyone is treated the same at Superloans.

Yes you can! A lot of our customers had a bad credit score to start with. We look at your current ability to repay a loan, not what happened in the past and we repair your credit score with Superscore.

You sure can. The My Superloans App tells you when a top-up is available and how much you can walk out with if approved.

The amount you can borrow depends on a number of factors. However, most new customers take advantage of our Free Loan up to $500. Check our Calculator to see how much cash you could walk out with.

You sure can, and since you're an existing customer, your details are retained in our system, making the process even easier. Just pop into a branch or apply through your My Superloans app to get your next loan sorted.

A Pawn Loan is perfect if you are self-employed. However, you may be approved for an Express Loan if you get a regular income, and meet the other criteria. Apply for a Free Loan to see if you qualify.

No, you don't. Once you've been approved as a Superloans customer and taken your first loan, all of your details are stored in our system. 

You must be 18 or over to obtain an Express or Pawn Loan.

For an Express loan, the short answer is, it depends on the situation. You are welcome to apply and the credit team will discuss your options. 

There is no limit on Pawn Loans, so if you aren't able to get a second Express Loan, you are welcome to get a Pawn Loan as well.

For your first, free loan, you can borrow up to $500.

The amount you can borrow will be dependent on your income. Check our calculator to see how much cash you could walk out with.

If you need more than $500, you will need to apply for an Express Loan (Express Loans over $500 do not qualify for the first loan free offer), or you could pawn an item of high value. 

A credit check is part of our application process, combined with other checks we complete using our own Responsible Lending Guidelines. However, we also take into account your current circumstances, not just your credit rating. Check out our Bad Credit loan page if you're concerned about your credit rating. 

You sure can, and you won't be charged any penalty or fees for doing that. We encourage our customers to pay back their loans as fast as they can!

On the first dishonoured payment, we'll send you a text message alerting you to a missed payment. If you contact us immediately and make a manual payment, you won't incur any default fees.

If you don't reply to the text message, we'll continue to try to contact you by text message, phone, and email.

• Day 1 – 2: Send you a text message alerting you to a missed payment asking you to contact us.
• Day 3 – 4: Also attempt to contact you by phone and email.
• Day 5: We'll extend your loan agreement for an additional pay period.

If we extend your loan term, you'll need to pay the interest for the additional pay period/s. Have a look at our Costs page to understand the fees, interest and charges for an extension and the dishonoured payment fee.

Our staff will attempt to contact you to discuss your situation and try to assist you in any way possible.

• Week 1: Attempt to contact you by email, phone, and text.
• Week 2: Attempt to contact you through your alternative contacts and work (if applicable).
• Week 3 onwards: Continue to attempt contact until the loan reaches 'under collection' status. This occurs when the interest and fees are equal to the original loan value. Once the loan is placed under collection, the debt is listed with a external debt collection agency.

If you can answer yes to all of these questions, then chances are you qualify.

• Do you earn at least $400 per week after tax? From salary, wages or benefit (can be combined)?
• Do you live in the Wellington or Hawkes Bay regions?
• Is your income (salary, wages or benefit) direct credited into your account?
• Do you have internet banking (if you don't it only takes 5 minutes to organise simply phone your bank or call into your nearest branch)?
• Have you got a photo ID — your driver’s licence, passport, an 18+ card with a birth certificate, or firearms licence?
• If employed, have you been with your employer for more than 30 days?
• Can you give us proof of address — From your bank or a government department. Eg. WINZ, Housing NZ, LTNZ?
• Can you supply a phone number for yourself and an alternative phone number for someone not living with you — a partner, family member, or friend?

If you have had issues with your credit in the past, you may still be approved for a loan. We look at your current ability to repay a loan, not what happened in the past.

Yes. As part of our responsible lending policy, we check the credit history on all new applications. However, we won't decline your application just because of a poor credit score. We discuss any defaults or collections with you first and make our decision based on our discussion, not just your score.

We make our fees and rates as transparent as possible. When you take a loan with us, all fees are clearly described in the loan document, and we'll discuss these with you when you're going through the application process. If you'd like more information on our fees, check out our costs page.

All loan repayments are made by direct debit from your bank account, aligned with your payday. We will work through this with you during the application process.

You sure can. The My Superloans App tells you when a top-up is available and how much you can walk out with if approved.

We encourage our customers to repay their loans early, so you definitely can. The sooner you do, the less interest you pay! 

Your partner would also need to meet our criteria, but as long as they do, they're welcome to apply.

We can do loans for people on the following benefits:

• Jobseeker Support
• Orphan's Benefit
• Sole Parent Support
• Supported Living Payment
• Unsupported Child's Benefit
• Working for Families
• NZ Superannuation
• Accommodation Supplement 
• ACC Injury Cover
• Child Support 
• Disability Allowance
• Paid Parental Leave
• Student Allowance
• Scholarship 
• Vulnerable Child Benefit

If you think you're unable to make your repayment, you need to contact your account manager as soon as possible. We have different options to help you, depending on your situation.

We will attempt to contact you over two days following the default. If by the third day we have been unable to reach you, or the payment has not been rectified, you will be charged a default fee.

We accept all sorts of things. Check out the most common items here.

No worries! Since a pawn loan is made against an item of value that you own that we hold until repayment, we aren't concerned with your credit rating.

It all depends on the condition, age and resale value of the item you're bringing in to pawn.

There's no limit to the number of pawn loans you can have at any one time.

We encourage our customers to repay their loans early, so you definitely can. The sooner you do, the less interest you pay! 

Absolutely. You can bring an item in for a pawn loan at any time. If you bring back an item you've pawned previously, the loan will only take a few minutes.

Yes, but this is the last resort. We'll contact you leading up to and when the contract expires. But if we don't hear back from you, we’ll auction the item to recover our costs.

Absolutely. We take good care of your items, and we take security seriously. Your goods are safe here.

Absolutely. That's a good option as it gives you and us more flexibility over loan amounts as one item may be a higher value than the others, or, we can do multiple loans for you at once.

No problem. You can extend the contract for a month by paying the interest for that month by simply jumping on the My Superloans app, and following the instructions or come into the store and one of our staff will help you out.

Most importantly, your vehicle must have no finance owing on it. 

It also must be:

• in your name,
• 12 years old or less (classics excluded),
• insured, and
• registered and warranted.

To help speed up the process. If you have any of the items below bring them along with you:

• ­Valuation documents.
• Receipts for the item/s.
• Insurance documents.

Simply refer your friends and family to us, and if we approve their loan, It's a win-win, they get with a free loan with no interest or hidden fees, and you receive a cash reward. It's that easy.

There are no catches, but so everyone is on the same page there are some terms and conditions.

You will receive $50 cash if the person you referred is approved for an Express Loan and $20 if they do a Pawn Loan.

We will hand you cash over the counter. 

It depends on the person you are referring and their credit history. If their history isn't the best, you will need to wait until they have paid their first loan off to receive the cash. If their history is ok, we can give you the cash on the spot, after they have been approved for their loan.

For rewards that were going to be paid at the completion of the loan, you will forfeit the reward and possibly be excluded from the Refer Rewards scheme.

We only give Refer Rewards cash when the referred person is approved for and takes a loan. If you referred someone and they did not get approved, then you're not eligible for Refer Rewards cash, sorry.

Refer Rewards applies to all loan types, the Free Loan, Express Loans and Pawn Loans.

Yes, the minimum loan amount for a Pawn Loan is $100 and $200 for the Express Loan.

Depending on your situation you may need to provide one or more of the following:

• ­Email from your employer
• Email from a budget advisor
• Employment termination notice
• Redundancy letter from employer
• Medical certificate
• Medical report
• Letter from ACC
• Letter from WINZ
• Email a screenshot from your My MSD
• Parenting agreement or support payments

We guarantee you will receive an answer within 24 hours of us receiving the application and any supporting documentation.

This will be really dependent on your current situation and the assistance we offer. We will discuss this with you in more detail during the application process.

There is no charge for considering the application however if the application is accepted and the contract is changed, there may be a fee for that. See all our costs here.

Absolutely, but you'll need to remember to bring any documents supporting your application with you.

Once your application has been assessed, we’ll advise you of the outcome. If your application has been declined, we’ll also provide the reason. If you don’t agree with our decision, you can contact Financial Dispute Resolution Service.